[Net-Gold] TRANSPORTATION: AIRLINES: NAMED AIRLINES: UNITED AIRLINES : TRANSPORTATION: AIRLINES: OVERBOOKING : POLICE BRUTALITY : CRIME AND CRIMINALS: ASSAULT: United Airlines under Fire for Dragging a Passenger off an Overbooked Flight

 

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TRANSPORTATION: AIRLINES: NAMED AIRLINES: UNITED AIRLINES :

TRANSPORTATION: AIRLINES: OVERBOOKING :

POLICE BRUTALITY :

CRIME AND CRIMINALS: ASSAULT:

United Airlines under Fire for Dragging a Passenger
off an Overbooked Flight

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United Airlines under Fire for Dragging a Passenger
off an Overbooked Flight

By Justin Bachman

Bloomberg

Posted April 10, 2017, at 1:23 p.m.

BDN Maine

Nation

http://bangordailynews.com/2017/04/10/news/nation/united-airlines- under-fire-for-dragging-a-passenger-off-an-overbooked-flight/

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A shorter URL for the above link:

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http://tinyurl.com/l7sv2tp

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United Airlines called the police after a seated passenger declined to leave a flight to Louisville, Ky. Officers violently pulled him from his window seat and then down the aisle as passengers yelled at them to stop. A recording of the incident posted on social media sent people into an apoplectic rage over the carriers heavy-handed response.

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The swift social media condemnation was because the man wasnt being ejected for misbehavior or a security threat. It was because United overbooked the flight, its staff chose him, and he didnt want to get bumped.

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Video posted to Facebook and Twitter showed the man being dragged out of his seat and down the aisle of Flight 3411 Sunday night. He was reportedly a doctor who said he had to be in Louisville Monday for work and would not relinquish his seat, according to a Twitter account by a passenger who said he was on the flight.

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After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate, United said Sunday night. We apologize for the overbook situation. The flight from Chicago OHare International Airport arrived at 10:01 p.m., almost two hours late due to operational difficulties, according to Uniteds website.

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On Monday, United Chief Executive Officer Oscar Munoz apologized for having to re-accommodate these customers. In an emailed statement, he said the airline is conducting a review and seeks to resolve the matter with the man who was dragged off the airplane.

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The incident demonstrates how airline bumping can veer into confrontation. Carriers around the world routinely oversell their flights because its a rational response to a mundane situation that occurs daily: People dont always appear for a flight theyve purchased. Overselling is a way to cover that situation, while maximizing the airlines revenue.

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United should have increased the compensation offered to passengers to entice volunteers, CFRA Research analyst Jim Corridore wrote in a client note Monday. We think this situation was handled in a deplorable fashion, but note that United has the right to refuse boarding to any passenger for any reason, he said, adding that demand for UAL flights are unlikely to be affected by this poor customer service incident.

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The incident comes two weeks after United drew social media scorn for enforcing its dress code for those who fly as nonrevenue passengers. A girl flying from Denver was told to change her leggings before boarding. In response, the airline then took efforts to tell our regular customers that leggings are welcome.

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In its contract of carriage, United Continental Holdings Inc. says it chooses those to be bumped based on a fare class, an itinerary, status in its frequent flyer program, and the time in which the passenger presents him/herself for check-in without advanced seat assignment.

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Dragged passenger kicks and screams his way off overbooked flight

By Yaron Steinbuch and Chris Perez

April 10, 2017 | 9:15am | Updated

New York Post

http://tinyurl.com/mxxmwap

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At one point, the man ran to the back of the plane  where he was caught on video looking dazed and disoriented.

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They kill me, he can be heard saying, blood smeared across his face.

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They kill me, they kill me.

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Other passengers looked on in horror.

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Oh my God! What are you doing? one woman is heard saying in the clip.

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Bridges told the Courier-Journal of Louisville that passengers had been informed at the gate that United was offering $400 and a hotel stay for a volunteer who would agree to take another flight at 3 p.m. Monday.

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Officer who dragged bloodied passenger off flight placed on leave

By Yaron Steinbuch

April 10, 2017 | 3:33pm | Updated

New York Post

http://nypost.com/2017/04/10/ officer-who-dragged-bloodied-passenger-off-flight-placed-on-leave/

OR

http://tinyurl.com/khn7gza

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One of the officers who dragged a passenger off a United Airlines flight did not follow standard operating procedures and has been placed on leave, according to the Chicago Aviation Department.

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It was not immediately clear which of the three men seen in a viral video taken by another passenger was placed on leave.

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The department, which did not name the officer, said it did not condone the aviation security officers actions Sunday night.

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DATABASE SEARCH RESULTS

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Google Domain Limited Web Search (NEWS)

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United Passenger Dragged From Overbooked Flight

By DANIEL VICTOR and MATT STEVENS

APRIL 10, 2017

https://www.nytimes.com/2017/04/10/business/
united-flight-passenger-dragged.html

OR

http://tinyurl.com/k4bbv9p

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Since that customer refused to leave the aircraft, we had to call the police, and they came on board.

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The Chicago Department of Aviation said in a statement that the incident was not in accordance with our standard operating procedure, and an officer had been placed on leave pending a review of the episode. The department declined to identify the officer.

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A passenger, Tyler Bridges, said that when he arrived at the gate about 20 minutes before boarding, United had announced that the flight was overbooked; the airline was offering $400 vouchers to anyone who would give up their seat, Mr. Bridges said in a telephone interview on Monday.

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Nonetheless, the passengers boarded the plane.

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There was no indication anything was wrong, Mr. Bridges said.

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An airline employee came on board and said United needed four people to get off, he said, adding that the airline had by then increased its incentive to an $800 voucher.

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Mr. Hobart confirmed that United had sought volunteers to relinquish their seats with compensation, but none stepped forward.

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WEBBIB1617

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The complete article may be read at the URL above.

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Sincerely,
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[Net-Gold] TRANSPORTATION: AIRLINES: NAMED AIRLINES: UNITED AIRLINES : TRANSPORTATION: AIRLINES: OVERBOOKING : POLICE BRUTALITY : CRIME AND CRIMINALS: ASSAULT: United Airlines under Fire for Dragging a Passenger off an Overbooked Flight

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